Our Staff

The most powerful assets to our organization are our dedicated, intelligent and inspiring professionals who show up every day and give it their best. We are proud of all the staff that contribute to the success of Josina Lott Community & Residential Services.

Our group of veteran directors serve as a guiding light to the individuals, other staff and volunteers. In each of the director’s offices there is a portrait of a lighthouse reminding them that their steadfastness serves as navigation for everyone who walks on the property at 120 S. Holland-Sylvania.


Michael Malone - Executive Director

MMMMichael is the Executive Director at Josina Lott Residential & Community Services where his vision has guided the organization since 1996. It is through Michael’s experience and guidance that JLR&CS has continued to thrive during his leadership.

In 1977, shortly after earning a Bachelor's of Education with a focus in special education, Michael began working as a direct care specialist for JLR&CS. He quickly became a qualified developmental disability professional and eventually a program director. Michael holds a Masters Degree in Organizational Leadership from Lourdes University.

Service work is in Michael’s blood. He has a passion for helping others and a keen sense for motivation. Currently, Michael is serving on the board of directors for OPRA and The Alzheimer’s Association. Michael is active in the Toledo Kiwanis and has been named Kiwanian of the year twice. His interests include spending time with his family, attending sporting events and reading.

Michael often likes to refer to this quote by a famous native Toledoan, Danny Thomas: “Success has nothing to do with what you gain in life or accomplish for yourself, it’s what you do for others."


Patty Schlosser – Associate Director

Patty_SPatty has been with  JLR&CS for over 20 years.  Beyond acting on behalf of the executive director during his absence, Patty oversees the day-to-day operations of the Human Resources Department in employee relations, benefit administration, salary and wages and worker’s compensation. Patty continually monitors state and federal guidelines ensuring the agency stays in compliance with regards to employment, safety, training and Medicaid guidelines as it relates to employment and training regulations.

In addition to her duties at JLR&CS, Patty serves as the human resources chairman for OPRA. Patty received her Bachelor of Education from the University of Toledo and has taken postgraduate courses in human resources and staff development.


Beth Baumert - Community Services Director


Beth oversees the River Crossings Adult Day Services Program; a program designed to provide habilitation and vocational opportunities for adults living with disabilities.  Through a structured, cooperative learning environment, Beth creates adult programming that fosters independence and community integration.

Beth also oversees our Community Services Program; a program providing essential resources necessary for individuals to live independently in the community.  Participants in the Community Service Program receive a degree of personal attention fostering growth and proficiency in important day-to-day life skills such as balancing a checkbook, making a pot of coffee or arranging social activities with friends.  

Both the Adult Day Services Program and Community Services Program provide the opportunity for those living with developmental disabilities to find their place in society while learning important socialization and self-management skills. Throughout the course of both programs, individuals are monitored and evaluated to establish individualized goals toward a safe and sustainable autonomy.

Beth obtained her Bachelor’s Degree in recreation from the University of Toledo and holds a Master of Health Administration from the University of Phoenix. 


Pat Baker - Operations Director

Pat Baker2Joining our team as a part-time groundskeeper, Pat quickly embraced the Josina Lott culture of caring and enrichment for the developmentally disabled and created a career for himself on our campus.

Pat has been a devoted member of the Josina Lott team for 34 years; many of those years working directly with our residents and supervising the Direct Care Staff.  Currently, he has the awesome responsibility for managing the physical assets and grounds of our 10-acre campus.

Pat oversees the team responsible for maintaining the residences, office buildings, properties and vehicles that serve our residents, ensuring that each of these essential resources are life-safety and standard code compliant. 

Pat is a member of both the Safety Committee and the Residence Services Committee. He is a graduate of Central Catholic High School and is the past president of the Holland Springfield Rotary.


Carol Parcell - Director of Information Technology

Carol2Carol is responsible for designing, implementing and maintaining the computer systems at JLC&RS. Serving as both the network and electronic mail administrator she is also responsible for training employees and maintaining the integrity and security of the network.

Carol serves as Vice President of the Senior Center Inc. board of directors where she has served as a member for many years. In addition, she serves as Chair of the IT Committee of our state-wide trade association, OPRA (Ohio Provider Resource Association).

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Jessica Zercher - Program Director

Jessica is the Program Manager at Josina Lott Residential & Community Services, responsible for managing and evaluating the facility-based residential program and assuring the provision of active treatment services for all residents.  Jessica also assists in developing additional community-based services for recreational, respite and emergency placement, and adult day-care services.

Jessica joins Josina Lott after 12 years of service to the American Red Cross.  Most recently, Jessica served as the Disaster Program Manager in Toledo where she was responsible for the implementation of the Disaster Services program for Northwest Ohio.  Jessica still continues to volunteer her time and services to the American Red Cross.

Jessica graduated from Messiah College in Grantham, Pennsylvania with a Bachelor’s degree in Pastoral Ministry/Counseling and is currently working on her Master’s degree in Clinical Mental Health Counseling.